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Frequently asked questions

Check out our frequently asked questions

Any Questions

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    admin@raffle.ltd


What products can I customize?

ou can customize a wide variety of products, including:

  • Clothing (e.g., t-shirts, hoodies, hats, jackets)
  • Accessories (e.g., bags, jewelry, watches)
  • Home decor (e.g., mugs, prints, wall art)
  • Stationery (e.g., notebooks, pens, pencils)
  • Electronics (e.g., phone cases, laptops, headphones)
  • Food and drinks (e.g., cakes, cookies, coffee, wine)
  • Toys and games
  • And more!

Can I order a personalized gift?

Yes, you can order a personalized gift from Canvas. We offer a wide range of customizable products, including t-shirts, mugs, phone cases, and more. To create a personalized gift, simply visit our website and choose the product you want to customize. Then, use our free drag-and-drop design tools to add your own text, images, and graphics. Once you’re happy with your design, you can place your order and we’ll take care of the rest.

Here are a few ideas for personalized gifts that you can order from Canvas:

  • A custom t-shirt with your friend’s name or favorite quote
  • A mug with a photo of your family or a funny saying
  • A phone case with your initials or a favorite design
  • A canvas print with your favorite photo or artwork
  • A tote bag with your name or a personalized message
  • A personalized notebook or journal
  • A custom-made piece of jewelry
  • A gift certificate to Canvas so that your friend or loved one can create their own personalized gift

No matter what you choose, a personalized gift from Canvas is sure to be cherished by the recipient.

How long will my package take to arrive?

Standard shipping for Canvas orders typically takes 10-13 business days, including processing and delivery time. Express shipping takes 7-9 business days. You can also select a rush shipping option, which will deliver your package in 1-2 business days.

What files do I need?

To print a design on a Canvas product, you will need to submit a high-resolution file in one of the following formats:

  • PNG
  • JPG
  • PDF
  • EPS
  • AI

Your file should have a resolution of at least 300 DPI (dots per inch) to ensure that your design prints clearly and sharply.

If your design has any transparent elements, such as text or graphics with a transparent background, you will need to submit your file in PNG format. This is because PNG files support transparency, while JPG and PDF files do not.

If your design is complex or has a lot of detail, you may want to submit your file in EPS or AI format. These formats are vector formats, which means that the images can be scaled to any size without losing quality.

Canvas also accepts PSD files, but these files should be flattened before submitting them. This means that all layers of the file should be merged into one layer.

If you are unsure about what file format to submit, or if you have any other questions about printing your design on a Canvas product, please contact our customer support team. We are happy to help!

What types of printing services do you offer?

Printing shops typically offer a wide range of printing services, including:

  • Digital printing: This type of printing is used for small to medium-sized print runs, and can be used to print a variety of materials, such as paper, card stock, and vinyl.
  • Offset printing: This type of printing is used for large print runs, and is ideal for printing high-quality materials, such as brochures, magazines, and books.
  • Screen printing: This type of printing is used to print designs on a variety of surfaces, such as t-shirts, hats, and mugs.
  • Large format printing: This type of printing is used to print large-scale materials, such as posters, banners, and signs.

What is your turnaround time?

Turnaround time for printing jobs can vary depending on the size and complexity of the job. However, most printing shops can complete small to medium-sized print jobs within a few business days.

What are your shipping options?

Printing shops offer a variety of shipping options, including standard shipping, expedited shipping, and rush shipping. Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-14 business days. Rush shipping is available for an additional fee, and can deliver your package within 24 hours.

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